To Return a Product
Full-price items are eligible to be returned within 5 days from the package delivery date.
Returned items must arrive back to us in their original, unused, unaltered, and unwashed condition, and must be returned with the original tags and in their original protective packaging. All returns are subject to inspection before a refund is processed. Returned items that do not meet the above criteria or that are damaged in transit back to us may not be refunded.
To return an item(s) for a refund just send it to the address below with a copy of the order confirmation email and a written explanation of why the item(s) is being returned. A refund will be issued to the original form of payment once your return has been processed. Please note that we cannot refund the original shipping charges or the return shipping costs with the exception of faulty or incorrectly shipped items.
Returns should be shipped to the following address:
Jacket Merch Inc
2187 Hickory Lane, Washington, 20005
Phone: +1 470-288-6116
Card companies usually take 0 to 5 days to return the payment back into your account. However, it can take 2 or 3 billing cycles for the refund to show up on your printed credit card statement. Please check with your credit card company.
If you would like to inquire about the status of your return, please provide us with the tracking number provided by your mail carrier and your order number.
COVID-19 UPDATE: Returns are currently being held in quarantine for between 2-14 business days depending on origin to help prevent the spread of COVID-19. A refund will be issued as soon as your return has been processed.
To Return a Damaged or Incorrect Product
If you have received a damaged or incorrect item, please email us within 14 days of receipt and include your order number and images of the damaged or incorrect item(s) you received. The return shipping cost will be covered by the customer. Refunded shipping costs will be for standard DHL carrier equivalent only and will be for no more than the total shipping amount charged to the customer when the order was placed. Packages sent back using expedited shipping will not receive a full postage refund.
Because of our fluctuating inventory, we cannot offer exchanges at this time. If you would like to make an exchange, we recommend returning your item for a refund and purchasing a new item to exchange it.
All sales are final.
No refunds or exchanges will be permitted. We may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior.